Support
Stuck in the harbor? Something misbehaving? Here's how to get unstuck — or just get in touch.
Common issues
The game won't load or crashes on launch
Try force-closing the App Switcher and relaunching. If that doesn't do it, make sure you're on the latest version from the App Store, then try a restart of your device. If it still won't load, send us a note below with your device model and iOS version.
Game Center achievements or leaderboard aren't updating
Confirm you're signed in to Game Center under Settings > Game Center on your device, and that you have an internet connection — achievements and leaderboard scores only sync while online. A restart of the app after signing in usually resolves a stuck sync.
I lost my progress / Captain's Log after deleting or reinstalling the app
As covered in the FAQ, your run history and current game save locally on your device and back up to iCloud automatically when you're signed in. If you deleted the app before an iCloud backup had a chance to sync, or you weren't signed into iCloud on that device, that run may not be recoverable. Check Settings > [your name] > iCloud on your device to confirm you're signed in.
Prices, text, or UI look wrong or cut off
Let us know your device model and whether you're using any iOS accessibility settings like larger text or Display Zoom — this helps us track down layout issues fast.
I found a bug Li Yuen himself couldn't have planned
Wonderful. Please tell us exactly what you were doing when it happened — which port, what you were trading, what you tapped — the more specific, the faster we can hunt it down.
Still stuck? Check the FAQ — or just send us a message.